Thank you for choosing Hustle Bike Labs® REMtech® pedals! We take pride in delivering high-quality products to elevate your riding experience. To ensure your satisfaction and peace of mind, we offer the following warranty coverage:
- Warranty Duration: The warranty for Hustle Bike Labs REMtech pedals is valid for a period of three (3) years from the date of purchase.
- Coverage: This warranty is to the original retail purchaser of REMtech pedals and covers any defects in materials and workmanship during the stated warranty period. It includes manufacturing defects or faulty components of the REMtech pedals under normal user conditions.
- Warranty Process: In case of any issue with your REMtech pedals, please contact our customer support team at info@hustlebikelabs.com. Our customer support representatives will guide you through troubleshooting steps and may request supporting information or images to assess the problem. If the issue cannot be resolved through troubleshooting, we may authorize the return of the defective product for inspection.
- Warranty Claims: To claim warranty service, you must provide a valid proof of purchase (receipt or invoice) that shows the date of purchase. The warranty claim must be made by the original retail purchaser and is non-transferable.
- Exclusions: The following scenarios are not covered under this warranty:
- Damage caused by misuse, abuse, negligence, improper installation, or accidents.
- Normal wear and tear resulting from regular use.
- Damage due to modification or unauthorized repair attempts.
- Any damage caused by non-compliance with the product’s user manual or guidelines.
- Damage or deterioration to the surface finish, aesthetics, or appearance of product.
- Remedies: If a valid warranty claim is approved, Hustle Bike Labs will, at its discretion, repair or replace the defective REMtech pedals with new or refurbished parts of similar quality. If the specific REMtech model is no longer available, we may offer a suitable replacement model with similar features and value or a discount.
- Shipping and Handling: The cost of shipping the REMtech pedals to Hustle Bike Labs for warranty service and/or inspection will be borne by the customer. However, the cost of returning the repaired or replacement pedals to the customer will be covered by Hustle Bike Labs.
- Limitations of Implied Warranties:The duration of any implied warranty of condition, of merchantability, fitness for a particular purpose, or otherwise, for the REMtech pedals shall be limited to the duration of the express warranty set forth above. In no event shall Hustle Bike Labs be liable for any loss, inconvenience or damage, whether direct, incidental, consequential, or otherwise resulting from breach of any express of implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to the REMtech pedals except has provided herein. Some locations may not allow limitations on how long an implied warranty lasts and some locations may not allow the exclusion of limitations of incidental or consequential damages. The above limitations do not apply where prohibited by law. This warranty provides specific legal rights, and you may also have other rights that vary depending on your country or state laws.
- Warranty Explanation: Retailers and wholesale outlets for REMtech pedals are not authorized to modify this warranty in any reason. It is your responsibility to regularly examine your REMtech pedals to determine the need for normal service or replacement.
Hustle Bike Labs strives to deliver exceptional products, but in the event that our products contain any defect in workmanship or material, we are committed to providing prompt and efficient support to resolve any issues during the warranty period. Thank you for choosing Hustle Bike Labs, and we hope you Ride Above® with our product!
Sincerely,
Hustle Bike Labs®