SHIPPING:
At Hustle Bike Labs (HBL), we’re committed to getting you on your next ride as swiftly as possible. Here’s what you need to know about our order processing and shipping:
- Order Processing: After you’ve placed your order, please allow us up to 5 days to get everything ready for you. We take pride in ensuring your order is just right.
- Tracking and Delivery: Once your order is processed, keep an eye on your inbox. You’ll receive an email with tracking information. From there, your order should be on your doorstep within 2-7 days for the US and 7-14 days for Canada. The exact delivery time depends on your shipping address.
- Shipping All Together: To keep things simple, all items in your order will be shipped together, so you receive everything at once and to minimize additional packaging materials.
- International Shipping: Currently, we only offer shipping within the United States, including Hawaii and Alaska, and the lower provinces in Canada are British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, and Quebec. For our Canadian friends, exact freight costs will be calculated at checkout based on your verified shipping address.
- Weather Advisory: Unfortunately, we can’t control the weather. Inclement conditions such as storms and natural disasters may lead to shipping delays. Rest assured, we’re doing our best to get your gear to you on time, but we cannot guarantee the 3-7 day shipping timeframe.
If you have any additional questions or need assistance, please don’t hesitate to shoot us an email.
RETURNS & EXCHANGES:
We understand that sometimes a change of plans is part of the ride. That’s why we offer returns and exchanges for unused and undamaged pedal accessories and apparel items purchased through our website. Returns and exchanges are only valid with proof of purchase from Hustle Bike Labs.
For REMtech Pedals, we also accept returns and exchanges. A shipping fee will be deducted for return/exchange costs. Please see the details below.
HOW IT WORKS:
- Initiate Your Return or Exchange: If you need to return or exchange a product, start the process within 30 days of the original delivery. More details below.
- Condition: To be eligible for a refund, the item must be in its original condition, without cosmetic defects or damage. There are exceptions for used REMtech Pedals*.
- Keep the Original Packaging: Just like keeping your feet on the pedals, keeping your original box and packaging intact is essential. All our products ship in carefully designed packaging to protect them during transit. Please do so to avoid an additional fee.
- Purposeful Returns: We believe in making the most of every product. Used, returned REMtech Pedals won’t go to waste. They will be repurposed through our Adaptive Athlete Program or donated to impactful organizations such as The Dirt Therapy Project and Crested Butte Adaptive Sports, which support veterans and athletes with traumatic injuries.
- Smooth Refund Process: We value your time and strive to process refunds within 3-5 business days after receiving and approving your return. Your refund, minus shipping costs, will be credited back to your original payment method.
*We offer a 30 Day Money Back Guarantee on REMtech Pedals purchased from Hustle Bike Labs. Pedals may be slightly used but undamaged or significantly blemished. Used pedals cannot be exchanged.
HOW TO INITIATE YOUR RETURN:
Fill out the form below to initiate your return or exchange. If you encounter a manufacturer defect, your pedals may be covered under warranty.
- Cost of Returning Pedals: Let’s make your return process as smooth as your ride. For domestic orders in the lower 48 states, a return label provided by us is a $9.45 fee per set of REMtech pedals will apply to cover the return shipping cost. We’ve factored in the weight and materials of the REMtech pedals and their shipping expenses. This shipping cost will be deducted from the refund.
- Example: $225 (pedal cost) – $ 9.45 (return shipping costs) = $215.55 (refund total)
- Return shipping costs for Hawaii and Alaska are $15 per set of pedals.
- Lower provinces of Canada may vary. Customers are responsible for all return costs, including tariffs and duties for our Canadian Friends.
- Example: $225 (pedal cost) – $ 9.45 (return shipping costs) = $215.55 (refund total)
- Keep Original Packaging: We put great care into ensuring your REMtech pedals reach you in safe condition. That’s why we kindly request that you retain all original packaging, including:
- The brown shipping box
- Brown cushioning* wrapped around a HBL branded product box
- HBL branded product box
- Protective pedal sleeves on each pedal.
- Failing to keep all original packaging can result in an additional $25 return fee. *The cushion is very important as it minimizes magnetism for our carriers.
- Repacking Your Pedals: Please follow the instructions below to repackage your pedal return and minimize the risk of injury to our local carriers or the merchandise. Please clean the pedals and then package them properly to avoid additional fees.
We appreciate your willingness to give our REMtech Pedals a try. If you have any questions or need assistance with returns or exchanges, please don’t hesitate to contact us.