We get it—plans change (just like trail conditions). If you need to change or cancel your order, reach out to us ASAP at info@hustlebikelabs.com. Our automated fulfillment process moves fast, which means we have a tight window to catch edits before your order is packed and shipped.
Once your order ships, changes aren’t possible—but don’t worry, we’ve got you covered with our Return and Exchange Policy.
Here’s the quick rundown:
- Returns & Exchanges: Available for unused pedal accessories and apparel with proof of purchase.
- REMtech Pedals: Eligible for return or exchange within 30 days. A small shipping fee applies.
- Bundles: Full bundle returns accepted if everything’s undamaged. Partial returns refunded minus any applied bundle discounts.
- Packaging: Keep it! Original packaging helps prevent fees.
- Purposeful Returns: Used REMtech Pedals are repurposed or donated to support adaptive athletes and veterans.
- Refunds: Processed within 3–5 business days once approved.
Need to make a change? Contact us as soon as possible—we’ll do our best to help before it hits the road.